Tuesday, June 11th, 2013
Customer feedback is important to us at FROGBOX. We use Net Promoter Score as a tool to gauge satisfaction and to see how we can improve our service. We know that our customers are savvy movers so it just makes sense to listen to your advice. You know and love our product as much as we do and through your valued feedback we’ve made tweaks and adjustments over the past five years.
We always ask how our service can be improved and many of you answered:
“Have an option for smaller boxes. Especially book size as moving full size boxes up stairs with books gets heavy” Replied a fabulous Vancouver customer.
“It would be nice to have smaller boxes for fragile or especially heavy items (like books). It was hard to secure fragile things in large spaces. I wouldn’t want a largerange of sizes – it would defeat the convenience of stackability – but one smaller option would be helpful.” Said a valued Seattle customer
Our most recent customer inspired design is the brand new SMALL FROGBOX.
This lil’ guy is 21” X 15” X 9” that’s 46.5 litres (1.6 Cubic Feet) & perfect for heavier items such as books or smaller belongings. As always we recommend keeping the weight of your FROGBOX moving boxes to 15kg (35lb).
The Small FROGBOX moving box is making its debut in this summer Vancouver, Durham, Regina and Saskatoon!